It starts with understanding your workflows, communication gaps, and internal systems. We then build and deploy AI systems tailored to trade operations — not generic templates.

No. Everything is handled for you — setup, configuration, integrations, and ongoing optimization.

No. AI handles repetitive tasks so your licensed brokers and freight coordinators can focus on complex, high-value compliance work.

Most businesses see improvements immediately after implementation. Automated responses and lead follow-up begin working right away.

EntryPoint AI’s all-inclusive consulting and implementation package is $2,997/month per location — no hourly billing, no large upfront project fees, no separate software subscriptions.

For context, AI consulting rates in Toronto and across Canada run $150 to $450 CAD per hour, with most SME implementation projects ranging from $5,000 to $15,000 before any ongoing support is factored in. At $2,997/month, EntryPoint AI delivers full system build, all tools configured for your trade operation, monthly maintenance, and direct consulting access — from someone with twenty years of firsthand experience in customs brokerage, freight forwarding, and bonded warehouse operations. For businesses operating across multiple locations, contact us for custom pricing.

EntryPoint AI was founded by someone who spent twenty years working inside the trade compliance industry — not someone who learned about it from the outside.

From an early age to his late thirties, our founder worked at XM Brokers — a family-run customs brokerage, bonded warehouse, drayage, and distribution company at Pearson Airport in Toronto — and later at ITL, IWD, and Alpha Express.

He wrote entries, managed bonded warehouse operations, handled client accounts, and ran the business. Most AI consultants learn about your industry from research. We came from it. That means every system we build is designed around how customs brokerages, freight forwarders, and bonded warehouses actually operate — not adapted from a template built for an unrelated business.

The discovery meeting is a 15-minute conversation to understand your specific operation and identify where AI would create the fastest, most meaningful improvement.

We cover where your inquiries are coming from (calls, web, referrals), where leads or clients are being lost (missed calls, slow replies, no follow-up), what’s consuming the most of your team’s time, and which automations would deliver the fastest ROI for your specific situation.

From there we build a tailored plan — because the right system depends entirely on how your customs or freight business runs. Every business has different call flows, client types, and operational priorities.

The most common systems we build for customs brokers and freight forwarders include an AI receptionist, AI chatbot, client communication automations, new business follow-up sequences, CRM setup, and SOP documentation systems.

Most businesses start with the highest-impact system for their specific situation — often the AI receptionist and new business follow-up — and expand from there. Every system is configured for your specific operation: your ports of entry, your commodity expertise, your document requirements, your client communication style, and your team structure. Nothing is a generic template.

Yes — and that’s the point. EntryPoint AI doesn’t hand you a pre-built platform and ask you to adapt to it.

We start by understanding your existing workflows, your clients, your ports, your commodity focus, and your team structure. Everything we build is configured around how your operation actually runs. Your AI receptionist answers questions the way your firm would answer them. Your chatbot reflects your expertise and your services. Your client communication automations match your tone and your process. Built for you — not built for a generic brokerage or freight forwarding template.

Yes. EntryPoint AI is a Canadian-owned company serving customs brokers and freight forwarders operating under both CBSA and CBP across Canada and the United States.

We understand the specific regulatory environments, cross-border trade compliance requirements, and operational realities on both sides of the border — including the unique pressures of working in major Canadian air cargo and border environments like Pearson Airport, the Ambassador Bridge corridor, and Pacific gateway ports.

That’s the most common situation we encounter — and the issue is almost never the technology.

Most trade businesses that have tried AI tools ran into the same problem: the tool was partially set up, the workflows were never fully built, and the system required more ongoing management than anyone had time for. Done-for-you AI is fundamentally different because we build and implement the complete system for you. There’s no platform to learn, no integrations to connect yourself, no prompts to write. The system is built, tested, and running before you’re asked to rely on it.

Yes. Every AI system is trained on your specific business — your services, ports of entry, commodity expertise, document requirements, and communication style.

Shippers, importers, and freight clients interacting with your AI will experience professional, accurate responses that reflect the knowledge and tone of your operation. The AI knows which ports you work at, what commodities you handle, what documents are required for common import scenarios, and how your firm communicates. It knows when to escalate to a licensed broker for complex compliance questions. This isn’t a generic chatbot. It’s a system trained on your specific trade operation.

Yes — small teams benefit most from AI and automation because the impact of eliminating repetitive tasks is felt immediately.

A customs brokerage or freight operation with two or three people handling entries, client communication, and new business development simultaneously is exactly where AI creates the most relief. You don’t need a large team to implement these systems. You don’t need a dedicated IT person to maintain them. And you don’t need to hire additional staff to manage them. EntryPoint AI handles all of that as part of the monthly engagement.

That’s exactly what the discovery meeting is for — we identify which systems would create the most meaningful improvement for your specific operation first.

We don’t sell you everything at once. We start with a clear picture of where your business is losing time and revenue — missed inquiries, slow lead response, repetitive status update calls, undocumented processes — and recommend the specific systems that address those gaps first. The highest-impact implementations almost always involve the AI receptionist and new business follow-up sequences, but every operation is different.