EntryPoint AI is an all-in-one AI and automation company built specifically for customs brokers, freight forwarders, and bonded warehouse operators — and founded by someone who spent twenty years working inside this industry starting at his family run business - XM Brokers, Pearson Airport, Toronto. Every workflow we build is designed around trade compliance operations, not adapted from a generic template.

AI helps most where trade businesses quietly lose time and revenue: missed calls from shippers, slow replies to importer inquiries, inconsistent follow-up on new business leads, and repetitive status update requests. With EntryPoint AI, new inquiries get fast responses even after hours, status update requests are handled without tying up your team, and your staff spends less time on repetitive admin and more time on compliance work.

Licensed customs brokers (independent and brokerage firms), non-vessel operating common carriers (NVOCCs), freight forwarders (air and ocean), customs bonded warehouses and in-bond operators, consolidators and LCL operators, and compliance consultants and trade advisors.

Once your system is configured, it begins working immediately. Most businesses notice faster response times, more leads captured, and measurable time savings within the first few weeks.

DIY AI tools give you a platform and leave you to figure out the rest — writing the responses, building the workflows, connecting the integrations, and maintaining it over time. Done-for-you AI means EntryPoint AI builds, configures, and implements the entire system for you, tailored to how your customs brokerage, freight forwarding operation, or bonded warehouse actually runs. The difference isn't the technology — it's whether the system ever actually gets built and works.

No technical experience is required. EntryPoint AI is designed specifically for trade professionals — not developers. We handle all setup, configuration, integrations, and ongoing optimization. You focus on your entries, your freight, and your clients. We handle the AI.

Most AI companies build general-purpose platforms and adapt them for whatever industry they're pitching. EntryPoint AI was founded by someone who spent twenty years working inside the trade compliance industry — at XM Brokers, Pearson Airport Toronto, and later at ITL, IWD, and Alpha Express. Every system we build is designed around how customs brokers, freight forwarders, bonded warehouses, and transport companies actually operate — not borrowed from a template built for a gym or a dental office.

EntryPoint AI offers a complete suite of AI and automation services for the trade industry: AI Receptionist, AI Chatbot, AI Appointment and Inquiry Setter, AI Social Media Assistant, Client Communication Automation, CRM Software, SOP and Workflow Improvement, Employee Training and Onboarding Tools, and AI Business Operations support. Services are available individually or as part of a monthly plan — Essential, Growth, or Pro.

Yes — and this is one of the highest-impact applications for customs and freight businesses. Shippers, importers, and freight clients don't always call during business hours. An AI receptionist answers calls 24 hours a day, 7 days a week — capturing inquiry details, answering common questions about your services and requirements, and triggering follow-up from your team the next business day. No more missed opportunities because someone called at 7pm or on a Saturday morning.

Many customs and freight businesses run on tribal knowledge — processes that live in experienced employees' heads and never get documented. EntryPoint AI helps you identify those processes, build clear step-by-step SOPs, and automate the routine steps within them. The result is an operation that runs consistently regardless of who is handling the file — and one that can scale without everything depending on one or two key people.

Most EntryPoint AI clients see measurable improvements within the first few weeks of implementation — faster response times to shipper and importer inquiries, more new business leads captured, and meaningful reductions in the repetitive status update calls that consume team time. Longer-term results include more consistent client communication, better staff onboarding, and a more organized, scalable operation overall.

No. EntryPoint AI is built specifically for independent customs brokers, small-to-mid-size freight forwarders, bonded warehouse operators, and transport companies — businesses that have always had to compete with larger firms without the same resources. AI levels that playing field. You get the responsiveness, professionalism, and systematic follow-up of a large operation, without the overhead of a large team.

EntryPoint AI offers three monthly plans tailored to different stages of AI adoption: Essential at $297/month, Growth at $497/month, and Pro at $597/month. Each plan includes a combination of AI receptionist minutes, automation workflows, CRM access, and additional AI tools depending on the tier. There are no hidden fees. A 15-minute discovery call is the best first step to identify which plan fits your operation.

Getting started is straightforward. You can click “ Discovery Meeting” to speak with the team. Based on your needs the discovery process is designed to understand:

* how your AI could communicate and escalate to humans

* how your AI could help with SOPs and Training

* how your AI could make your employees more efficient

* where your leads are coming from (calls, web, social, referrals)

* where opportunities are being lost (missed calls, slow replies, no follow-up)

* what your ideal customer journey should look like

* which automations deliver the fastest ROI

From there, we create a tailored approach—because the right automation depends on how your business runs. Every business will have different call flows, scheduling needs, and policies. That’s why EntryPoint AI positions itself as an ai agency for the trade industry with ai consultants: practical setup and strategy that match your reality.